Alternate Submitter via Email

An Agent or administrator may need to submit an Issue for another user via email. There are two steps to doing this.

Select Workspace Administration from the BMC FootPrints Service Core toolbar, then select Mail Preferences. In the Incoming Email section of the Mail Preferences page, set the Change Sender option to Allowed.
Include an extra line in the body of the email:

sender=jsmith@widget.com

When the line is included in an incoming email submission, the email address becomes the submitter of the Issue, regardless of the true sender.

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